Q1.Will the timber crack?
All our timber is kiln-dried and stabilized to minimize cracking. With proper care and normal use, it will remain durable and stable.
Q2.How should I choose the right wood species?
Indoor use: Focus on stability and appearance. Choose timbers with fine grain and consistent color, such as Nyatoh or Kasai. Ensure the wood is properly dried to prevent warping or cracking.
Outdoor use: Prioritize durability and weather resistance. Woods like Chengal, Balau, or Merbau perform well under sun and rain. Look for dense hardwoods with natural oil content for better longevity.
Q3.Are your doors solid or veneer?
All our doors are made from solid wood, not veneer. Each piece is crafted from genuine hardwood for natural texture, strength, and durability.
Q4.Can I customize the size and color?
Yes, we provide non-standard sizes, custom finishes, and special designs.
Q5.What is the production lead time?
Custom orders usually take 3–6 weeks, depending on quantity and complexity.
Q6.Do you provide samples?
Yes, we can provide small samples or color swatches for confirmation.
Q7.Do you provide installation service?
We don’t provide in-house installation, but if you don’t have an installer, we can recommend experienced partners who frequently work with our products.
Q8.Is your timber legally sourced?
All our timber comes from legal sources and is fully certified, ensuring safety, traceability, and sustainability.